Privacy Policy

Last updated: October 26, 2025

I. Introduction

Fazpi AI offers artificial intelligence solutions designed to optimize sales processes, customer service, and user experience. At Fazpi AI, we understand the importance of your privacy and the protection of your personal data. Therefore, we are firmly committed to transparency and security in handling information. This Privacy Notice describes our policies and practices related to the collection, use, and safeguarding of personal data, as well as the rights you have over them. We recognize that information protection is an ongoing responsibility; for this reason, we regularly update this Notice to reflect our new practices, technologies, or legal requirements regarding privacy.

II. How We Collect and Use Your Personal Information

Fazpi AI collects personal information from visitors and customers of its website for the purpose of providing and improving its conversational artificial intelligence services. Generally, the information collected may include:

Full name
Job title or position
Employer or company name
Business address
Corporate email address
Business phone number

This information is used exclusively for service provision, customer and potential customer support, and communication of relevant information about our products or updates.

Fazpi AI does not sell or commercialize personal information. We only share data with third parties that facilitate the provision of our services, under strict confidentiality and security agreements.

Occasionally, we may receive personal information from third parties, for example, from public or professional sources such as LinkedIn, in order to offer solutions more suited to your company's needs.

III. Use of Fazpi AI Website

Our website automatically collects certain technical information, such as:

IP address
General device location
Browser type and operating system
History of visited pages and activity within the site

This information is used for analytical purposes and continuous improvement, helping us optimize user experience, diagnose technical problems, and adapt our content and interfaces to our visitors' preferences.

Fazpi AI has a legitimate interest in understanding how users interact with its website, in order to improve its services and offer a more efficient, secure, and personalized experience.

IV. Cookies and Tracking Technologies

The Fazpi AI website uses cookies and similar technologies to analyze traffic, improve functionality, and offer personalized content. Users can accept or reject the use of cookies according to their browser preferences.

V. Sharing Information with Third Parties

Personal information collected by Fazpi AI may be stored on secure servers managed by technology providers that comply with high data protection standards. These third parties do not use the information for purposes other than secure storage and technical support.

We will only share your personal data in the following cases:

When the data subject requests or expressly authorizes it.
When necessary to comply with legal obligations.
To protect the rights, property, or security of Fazpi AI or its users.
When information must be shared with vendors or service providers acting on behalf of Fazpi AI under confidentiality agreements.
In emergency or force majeure situations.

Under no circumstances does Fazpi AI disclose or commercialize personal information with third parties for their independent use or for advertising purposes.

VI. Data Transfer and Storage

Personal data may be stored and processed on servers located inside or outside Colombia, in accordance with Law 1581 of 2012 and Decree 1377 of 2013 on personal data protection. Fazpi AI guarantees that, in the event of international transfer, the necessary contractual, technical, and legal measures will be adopted to ensure proper treatment and protection of the information.

VII. Data Subject Rights

As a personal data subject, you have the following rights:

Know, update, and rectify your personal data.
Request proof of authorization granted for its processing.
Be informed about the use that has been given to your data.
File complaints with competent authorities for violations of data protection regulations.
Revoke authorization and/or request deletion of your data when you consider that applicable principles and rights are not being respected.
Access your personal data processed by Fazpi AI free of charge.

To exercise any of these rights, you can contact our privacy team through the following means:

Email: soporte@fazpi.com

All requests will be handled according to the deadlines and procedures established by applicable regulations.

VIII. Data Protection Mechanisms

At Fazpi AI, we implement appropriate technical and organizational measures to ensure the security and confidentiality of your information, including:

Encryption of data in transit and at rest.
Access control through roles and permissions.
Secure infrastructure hosted on accredited cloud services.
Limitation of access to personal data only to authorized personnel.
Regulatory compliance with Colombian legislation and international data protection standards.

Fazpi AI does not use your personal data to train artificial intelligence models. Data is used exclusively to execute the functions of the contracted service and maintain its security.

IX. Data Storage and Retention

Personal data will be retained for the time necessary to fulfill the purposes for which it was collected and in accordance with the deadlines established by law. Once the purpose is fulfilled or the legal term expires, the data will be securely deleted or anonymized.

X. Children's Data

Fazpi AI does not intentionally request, collect, or store personal information from minors. In the event that it is collected by error, it will be deleted immediately.

XI. Questions, Concerns, or Complaints

If you have questions, concerns, complaints, or wish to exercise your personal data protection rights, you can contact us through the following email:

soporte@fazpi.com

Our team will handle your request with the utmost diligence and within the deadlines established by current regulations.

XII. Contact Us About Data Protection

If you have any questions or concerns related to our policies or practices for processing personal data, or if you wish to exercise your privacy rights in accordance with current regulations, you can contact our Privacy Team directly.

Our team is committed to providing you with timely attention and ensuring that your personal data is treated with the utmost care, security, and respect.